POSITION: Client Success + Operations Specialist
COMPANY: AC ELECTRIC
REPORTING TO: Online Business Manager
STATUS: Independent contractor; up to 15 hours per week
LOCATION: Remote/Virtual position, US only
COMPENSATION: $25-30 per hour
TENTATIVE START DATE: November 1, 2021
APPLICATIONS ACCEPTED THROUGH: October 12, 2021
POSITION OVERVIEW:
AC Electric is seeking an experienced Client Success + Operations Specialist for our growing team! The successful candidate for this role will have experience working with coaches, be proactive, take initiative, and be empowered to strategize and make decisions within the scope of their role on a day to day basis. This individual will have the skills to take on a variety of administrative tasks that support the business.
The experienced Client Success + Operations Specialist is responsible for the entire client journey with our company - beginning with assisting in moving leads through the pipeline, enrolling & onboarding new clients, providing a smooth, supportive experience for clients as they go through the AC Electric programs.
This individual will work directly with the online business manager and founder to ensure the day to day tasks are completed. This role is ideal for someone who is organized, professional, makes client experience a priority, and values direct, open and frequent communication.
The selected candidate will have a passion for supporting 10,000 ambitious progressive mid-career women with the leadership mindset, skills and network they need to make it to their next level role. The selected candidate will have a critical role in supporting the business as new product offerings are launched moving forward.
THIS ROLE IS PERFECT FOR YOU IF YOU:
love to support and drive the sales process by reviewing applications, preparing acceptance emails, and eliciting interactions with leads in the pipeline
are excited to mark things off your to-do list, then think about next steps
are highly organized and love details
love to be empowered to thrive in your role and use your own judgement to make decisions without constantly asking for permission (but still unafraid to ask questions when needed)
make client experience a priority and love talking to people and nurturing relationships in an organized and methodical way
are comfortable learning new tech
are resourceful and strategic, able to not only present unforeseen problems, but also potential solutions
are are self starter, take initiative and anticipate needs
value and promote diversity, equity and inclusion
can handle direct feedback
RESPONSIBILITIES
Manage, organize and drive the Leads dashboard / CRM, keeping all client data up to date, organized with next steps clearly laid out.
Cultivate an intimate knowledge of current warm leads, where they are in the funnel, and possible next steps to move them through the sales process
Lead warm leads and applicants that are interested in our programs through the pipeline thought direct message and/or email
Be excellent at managing and continuing ongoing conversations with multiple people at once
Discern outcomes for each lead, including sending Rejection or Redirect emails to applicants that are not accepted
Keep the Clients dashboard / CRM organized and up to date; once familiar, innovate it
Have conversations, learn about our customers, and leave them with an amazing experience so they feel seen, heard and understood
Update and add to our existing library of reusable responses to common questions and objections
Onboard new clients and providing a smooth, supportive, and high-touch onboarding experience
Manage and support existing clients by answering their questions and ensuring 1:1 clients have their payments and calls scheduled properly
Make sure that SOPs related to business operations, client onboarding/offboarding and lead tracking/management are kept up to date
Manage the renewal process for clients continuing on inside the program / OR off-boarding clients in a timely manner and providing a smooth and positive experience.
Provide live webinar support to our Founder and attendees by assisting in the comments and answering questions
You are excited to become immersed in our programs so you can answer any question or hesitation easily and accurately
You are a people person, positive vibes, high energy, always sounds genuine and approachable on video, text or voice memo
Become an expert in our lead management tech and software so you can navigate our systems easily
Email scheduling and automation setup in ActiveCampaign as needed
Website updates and page creation in Squarespace as needed
TOOLS WE USE:
G-suite (docs, sheets, etc)
Notion
Slack
Loom
Squarespace
Nutshell CRM
Calendly
Stripe
ABOUT AC ELECTRIC
AC Electric's mission is to support 10,000 ambitious progressive mid-career women with the leadership mindset, skills and network they need to make it to their next level role. We do this via our 1:1 and group coaching programs and a new flagship group coaching program set to launch early 2022.
We strive to change the face of leadership so that it reflects those who are being led.
OUR VALUES
Clear, direct, consistent, and respectful, and constructive communication that helps us grow.
Learning from experience. Let’s try things on and experiment. There is no failure, only feedback.
We’re here to leave the world better than we found it. Let’s take considered, intelligent action.
Getting things done, yes. But also connect as humans - slowing down, sharing a laugh, empathizing with one another’s joys and struggles.
Overall balance. Work hard doing the things you do well, and sure, that may mean working after hours once in a while, but take care of yourself, rest when the day is done. It makes us more effective and enjoyable around each other. The secret word is Operations.
FACTS ABOUT THE FOUNDER, ALEX COOLEY
StrengthsFinders: Woo, Individualization, Restorative, Harmony, Communication
HOW TO APPLY:
If you’d like to be considered for this role, submit your application here no later than Tuesday, October 12 at 11:59pm PT